Hold the Wall – Support

by Minillion Studios (Minimum Illion Limited, Hong Kong)

Need help? Email joshua@minimumillion.com.
Please include your phone model and what happened. We usually reply within 2 business days.

I bought something but didn't get it

Open the Shop (🛒) or Settings (⚙️) and tap Restore Purchases. If gems are still missing, email us with the date of purchase. The receipt email from Google Play or Apple helps.

I got a new phone. How do I get my purchases back?

Sign in with the same Google account (or Apple ID on iPhone), install the Game and tap Restore Purchases. This brings back the Starter Pack, Coin Doubler and Remove Ads. Game progress is stored on the device and doesn't transfer between phones.

How do I ask for a refund?

Refunds are handled by the store: Google Play refunds or Apple.

How do I change my ad or privacy choices?

In the Game: Settings → Privacy Choices (shown where required by law). Android: Settings → Privacy → Ads (reset or delete your advertising ID). iPhone: Settings → Privacy & Security → Tracking. Our Privacy Policy explains what we collect.

How do I delete my data?

Your game progress is only on your phone: Settings → Reset Progress or uninstalling the Game deletes it. To delete data held by our analytics, ad and purchase partners, email joshua@minimumillion.com with the subject "Delete my data". We'll confirm within 30 days. Details: Privacy Policy.

What are the Lucky Wheel odds?

Lucky Wheel (free, or one extra spin by watching an ad): x1 44% · x1.5 30% · x2 13% · x3 8% · x5 4% · x10 1%.
Golden Spin (costs gems): always x3, not random. Prizes are in-game coins only, with no cash value. Odds never change.

How do I start over?

Settings → Reset Progress. This deletes your game progress on this device and can't be undone. Purchases can still be restored afterwards.